America Hears Expands, Upgrades its Unique ‘Clicks-and-Mortar’ Hearing-Aid Business

Many people know that America Hears, Inc., is the only company to design, develop, manufacture and market a full line of premium digital hearing aids directly to consumers over the Internet–including even the programming kit they need to adjust their hearing aids themselves. Less well known is that the company has its own complementary retail sales operation in suburban Philadelphia, Pennsylvania. America Hears, which pioneered online sales of hearing aids, has expanded its retail presence with a state of the art Audiology Center at its Bristol, PA headquarters and manufacturing facility.

“With the complete upgrading of our Audiology Center, we have acquired the latest technology available to the hearing healthcare industry, including the Stealth Audiometer and Real-Ear Measurement System developed and manufactured by MedRx-USA,” said Henry C. Smith, CEO and founder of America Hears. “We are taking the hearing aid fitting process to a higher level by measuring the effectiveness of the hearing instrument in real-world situations, enabling constant improvements in the user’s hearing experience.”

No other manufacturer of premium digital hearing aids fully supports both retail and online customers. “America Hears is the only ‘clicks-and-mortar’ hearing-aid company,” Smith said. “The same audiologists serving our walk-in retail clients also directly support America Hears’ online customers through telephone support, email, and online chat, so we deliver the same high quality of service to all our customers no matter where they may be located.”

America Hears manufactures and sells directly to the end user a full range of premium digital hearing-aid models, ranging from traditional custom hearing aids to the latest “open-ear” or “open-fit” hearing aids that are small, light, and nearly invisible. All America Hears hearing aids can be bundled with Virtual Office™, the company’s unique combination of software and hardware that enables the hearing instruments to be programmed either by the owner, or the audiologists and hearing instrument specialists at America Hears’ Customer Service Center. Virtual Office™ includes the software, Freedom Programmer and cables used to connect the user’s hearing aids to any personal computer. Once connected, the owner can make the adjustments or the adjustments can be created in consultation with the Customer Service Center and downloaded over the internet directly into the hearing aids.